Shipments

Catown.it guarantees an easy and pleasant shopping, also for what concerns the shipment! Your order will be processed by our logistics service and will be delivered to the address indicated on the order form via Express Courier both in Italy and in the European Community.

We know you can not wait to show your gift to your cat. A bit of patience. It will also depend on the chosen payment method. If you have chosen the PayPal payment, credit card or Postepay, your order will be entrusted to the shipper within 2 working days if no customizations have been requested. In case of payment by bank transfer we will have to wait for the amount to be credited. Once verified, we will need 2 working days.

When we have completed the order internally, we will entrust it to the courier whose delivery times vary depending on the destination of the order. We can estimate 3/4 days.

If customization of the product is required from the time of payment, shipping times are approximately 7 working days.

At the moment we ship all over Italy, including islands, in Germany, France, Spain, United Kingdom, Poland, Czech Republic, Hungary, Bulgaria, Slovenia, Romania, Slovakia, Croatia, Austria, Sweden, Belgium, Denmark, Luxembourg.

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Returns

Making a return is quick and easy, a guaranteed refund within 14 days of purchase, except for customized products. Fill out the form to request the return you find here, send it by e-mail to orders@catown.it and send the returned item to White Paper S.r.l. unipersonale, viale XXIII Marzo 1848, 12 – 33100 Udine – Italy. You can request the replacement of one or more items, a voucher equal to the amount returned, to be spent later with your next purchase, or refund. In this regard, read the Conditions of Sale carefully.

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