FREQUENTLY ASKED QUESTIONS

Last updated May 1, 2018

HOW IS THE PRODUCT

The Catown panels are made of FSC® certified birch plywood, treated with a transparent natural varnish. The clips are made of recycled plastic.

THINGS TO KNOW BEFORE USING

Small, large, thin or a little abundant. Catown kennels are designed to accommodate all cats, from the laziest to the liveliest. The space of about 304x304x304 mm is also suitable for “beautiful big cats”. No surprise: we know very well the adaptability of cats in spaces that we may seem small.

MAINTENANCE AND REPAIRS

If you break a clip, we’ll give you two. Inside the Catown case you will find a code that allows you to order two Catown clips from the site at the sole cost of shipping.

PURCHASES AND RETURNS

For the Feline Oasis and Onlus Associations there is a 15% discount voucher valid for all purchases. To get it, visit this page fill out the form that you will find with all the required data. Once you have verified the requirements, you will receive the discount voucher.

Catown’s commitment to animal friends is not limited to this. Every 100 Catown modules sold a Feline Oasis or Association registered to our program will receive 1 Catown kennel, subject to availability. To join our program visit this page.

SHIPMENTS

Currently we ship all over Italy, including islands, and abroad in Germany, France, Spain, United Kingdom, Poland, Czech Republic, Hungary, Bulgaria, Slovenia, Romania, Slovakia, Croatia, Austria, Sweden, Belgium, Denmark, Luxembourg.